FAQ- Astrology House | Astrology House

  1. What services does your company offer? Our company offers Astrology Reports, Books, Tarot and Oracle Cards, Jewlery, and related Spiritual Products. at our location we also offer relaxation massage, including Hot Stones and Aromatherapy. We also sell a range of products that are Locally Handmade and Imported.

  2. How do I get started with your services? To get started, you can book an appointment on our website or text/call.

  3. How long does it take for a massage treatment? Massage treatment starts at 20 minutes and can go up to 90 minutes.

  4. How much do your services cost? Massage prices start at $40 and go up to $100.

  5. When are you open? I am open for massage 6 days a week, Monday to Saturday. You can view any available appointments on the "Book an Appointment" page on our website and Facebook page.

  6. Why is your door always closed? If you visit us and the door is closed, it is because we are massaging a client.

  7. What forms of payment do you accept? We accept payments via bank transfer, credit card, and After Pay.

  8. Can you provide reviews? Yes, you can view reviews on our Facebook page and website.

  9. Do you have a refund policy? We offer refunds and return on products purchased. We do not offer refunds for services rendered. However, if you are not satisfied with the work provided, we will work with you to make revisions and ensure your satisfaction.

  10. Do you provide health fund rebates? No, we do not. Relaxation massage including aromatherapy is not covered.

  11. What types of products do you sell? We sell a wide variety of products including home goods, clothing, electronics, and more. Our product catalog is constantly updated with new products.

  12. How do I place an order? You can place an order on our website by adding the desired products to your cart and completing the checkout process. We accept various forms of payments such as credit card, PayPal, bank transfer, etc.

  13. How do I track my order? Once your order has been shipped, you will receive a tracking number and a link to track your order. You can also track your order by logging into your account on our website.

  14. What is your return policy? We have a 30-day return policy for our products. If you are not satisfied with your purchase, you can return the product within 30 days of receiving the item for a full refund or exchange.

  15. How long does it take to receive my order? The shipping time varies depending on the product and location. We work with multiple shipping carriers to ensure that your order is delivered as soon as possible.

  16. How much does shipping cost? Shipping cost will vary depending on the weight and size of the products, and the shipping destination. You can see the shipping cost at the checkout before completing your order.

  17. Do you ship internationally? Yes, we ship to most countries worldwide.

  18. Are there any additional fees associated with international shipping? There may be additional fees such as customs and import taxes, depending on the country of destination.

  19. Can I change my shipping address after I've placed my order? In most cases, we can change the shipping address as long as the order has not been shipped. Please contact us as soon as possible if you need to change your shipping address.

  20. What do I do if my order arrives damaged? If your order arrives damaged, please contact us immediately and we will assist you with a replacement or refund.

  21. Why did part of my order arrive separately? A: If you purchased multiple items from our webstore, they may arrive in separate packages if they are shipped from different warehouses.

  22. How long does shipping usually take? A: Shipping can take up to 21 days if there are delays in postage from overseas. 

  23. What should I do if I haven't received an update on my shipment? A: If shipping has exceeded 21 days and you haven't received an update, please email (info@manamahi.com.au) us with your order information and we will provide you with a shipping update.

  24. What should I do if part of my order is missing? A: If part of your order is missing, please email us with your order information and we will assist you in resolving the issue.