Returns and Refunds

Return Policy

Effective Date: 1st June 2024

Thank you for shopping with us. We strive to ensure you are satisfied with your purchase. If you are not entirely happy with your order, our return policy under NSW Consumer Laws allows you to return the items under the conditions outlined below.

1. Eligibility for Returns

  • Change of Mind: We do not offer refunds for change of mind. However, exchanges or store credits may be provided at our discretion within 30 days of the purchase date.
  • Faulty Goods: If your product is faulty, damaged, or not as described, you are entitled to a refund, repair, or replacement as per Australian Consumer Law.

2. Return Period

  • Returns must be initiated within 30 days from the date of delivery for all eligible products.

3. Conditions of Return

  • Items must be in their original condition and packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • For health and hygiene reasons, certain items like personal care products, cosmetics, and earrings are not eligible for return unless faulty.

4. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer service team at [Customer Service Email] or call [Customer Service Phone Number] to inform us of your return.
  2. Complete the return form provided by our customer service team.
  3. Package the item securely and include the completed return form.
  4. Send the package to:
    Astrology House
    Returns -133 Mayne St Gulgong, NSW 2852 Australia

5. Shipping Costs

  • Faulty Goods: We will cover the shipping costs for returning faulty goods.
  • Change of Mind: The customer is responsible for shipping costs when returning items due to change of mind.

6. Processing Your Return

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund, repair, or replacement.
  • Refunds will be processed using the original payment method within 7-10 business days after approval.
  • If an exchange or store credit is approved, it will be processed and sent to you within 7-10 business days.

7. Exceptions

  • Some items are exempt from being returned unless they are faulty. These include:
    • Perishable goods
    • Gift cards
    • Downloadable software products
    • Certain health and personal care items

8. Contact Information

For further assistance, please contact our customer service team:

  • Email: info@astrologyhouse.com.au
  • Phone: 0499 634 873
  • Address: 133 Mayne St, Gulgong, NSW 2852, Australia

9. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the product, you are entitled to a replacement or refund. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.